SOURCES
CHANNELS
Knowledge
3 documents · 516 pages
Website knowledge
help.acme.com · 156 pages
Skills
5 actions enabled
Customer Support Agent
GPT-4o · Professional tone
3 sources5 tools2 channels
System prompt
You are a helpful support agent. Answer from the knowledge base, escalate politely when unsure, and collect contact details.
176 / 5000
Tools / Actions5 connected
SSHSN
Website widget
Connected
WhatsApp
Not connected
Email
Connected
Agent
ReadyIdentity, model and how the agent behaves.
Identity
Name
Greeting
Model
Model
Creativity
0.3PreciseCreative
Personality
Tone
Response length
Language
When the agent can’t answer
Fallback message
No changes