Analytics
Performance, conversation volume, and AI insights across your fleet.
Total conversations
8,492
+12.4% vs last period
Resolution rate
87.4%
+3.2% autonomous
Avg response time
1.1s
-0.3s median latency
Leads captured
426
+23.1% qualified
Conversations over time
Daily inbound volume vs. autonomous AI resolution.
Total conversationsResolved autonomously
Agent performance
View fleetSupport Agent
gpt-4o
3,847 chats·91% res.·0.9s
Sales Assistant
gpt-4o
2,134 chats·88% res.·1.2s
Documentation Agent
claude-3-5-sonnet
1,567 chats·96% res.·1.4s
Lead Qualification Agent
gpt-4o
892 chats·84% res.·1.1s
Onboarding Agent
gpt-4o-mini
423 chats·92% res.·0.8s
Channel performance
ConfigureWebsite Widget
58%·89% res.·4,912
WhatsApp Business
22%·86% res.·1,840
Email Inbound
11%·83% res.·982
Discord Bot
6%·93% res.·518
API & Integrations
3%·95% res.·240
AI observations & recommendations
How much are my agents doing?
Autonomous volume absorption
Your agents handled 8,492 conversations with 87.4% full autonomous completion, absorbing the workload equivalent of ~5 full-time support reps this month.
How well are they doing?
High resolution in technical documentation
Documentation Agent achieved a 96% first-contact resolution with 1.4s response latency following the recent Product Docs sync, while WhatsApp resolution reached 86%.
What should I improve?
Fill pricing and upgrade knowledge gaps
Questions regarding enterprise seat tiers and custom SLAs accounted for 34% of human escalations. Adding a dedicated pricing matrix to your knowledge base would prevent an estimated ~120 escalations/week.