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Sarah ChenVertex Labs

website·vertexlabs.co/billing

Summary: Customer reported a duplicate $99 charge. Support Agent verified Stripe ledger and initiated an automated refund within 3–5 days.

I was charged twice for my subscription this month. Can you check what happened?

I'm sorry about the duplicate charge. Let me look into your billing account. Could you confirm the email address associated with your subscription?

Billing FAQ & Policies

It's sarah@vertexlabs.co

Thank you, Sarah. I verified a duplicate charge of $99 posted on October 1st. I've initiated an automated reversal to your original payment method (3–5 business days).

Refund SLA Matrix