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Production Customer Stories

Built for teams that want AI to do the work.

Show how teams use AgentFlow to automate customer conversations, qualify leads, answer technical questions, and handle repetitive operations.

Customer Support · B2B Cloud Software

Vertex Labs: Resolving 89% of billing inquiries autonomously

The Challenge: Support engineers spent 40% of their workday handling repetitive duplicate invoice inquiries, refund status lookups, and receipt requests instead of debugging critical issues.

The Agent: Vertex Labs deployed a Support Agent wired to their billing guidelines and subscription documentation. Connected via Stripe actions, the agent verifies charges and issues approved refunds in seconds.

89% autonomous resolution · Average response reduced to 1.1s
Vertex Labs · Support Agent
Website & Email
User Inquiry

"I was charged twice for our annual Pro subscription renewal. Can you refund the duplicate?"

Grounding: Verified against Billing Policy (Section 3.1)
Action: Stripe · refund_charge("ch_8921a") → Success
"I've verified the duplicate charge of $99 on October 1st and initiated a full refund to your card. You'll see it in 3–5 business days."
SaaS Sales · Enterprise Workforce

Acme Group: Qualifying high-intent enterprise buyers 24/7

The Challenge: High inbound web traffic meant SDRs spent hours each week manually screening prospects for team size and budget before scheduling demos with account executives.

The Agent: A Lead Qualification Agent engages visitors on pricing and enterprise pages. It verifies company headcount, confirms purchasing authority, calculates an AI score, and syncs directly into HubSpot and Google Calendar.

3.2x increase in sales-qualified demos · Zero manual screening hours
Qualified Lead Capture
Score: 95/100
JR
James Rivera
Head of Customer Experience · Acme Group
AI Intent Detection

Looking to deploy across 200+ customer service reps. Urgent Q4 rollout with SOC 2 compliance requirements.

Demo booked: Thu 2:00 PMSynced to HubSpot
Developer Support · Cloud Infrastructure

Orbit: Grounded API debugging and code answers in Discord

The Challenge: Developers in Orbit's Discord and GitHub issues asked repetitive questions regarding webhook signatures, rate limits, and language SDK configurations.

The Agent: Orbit indexed their OpenAPI specs and markdown documentation. The Documentation Assistant answers developer questions with exact, verifiable code snippets and source line references.

94% technical query resolution · Direct citation grounding
Orbit · Documentation Assistant
Claude 3.5 Sonnet
> Query: How do I verify webhook signatures in Node.js?
Grounding: docs.orbit.dev/webhooks/security (Similarity: 0.96)

const hmac = crypto.createHmac('sha256', secret);
const digest = hmac.update(payload).digest('hex');

Tokens: 312Verified from API Reference
E-commerce · Direct-to-Consumer

Streamline: Instant order tracking and returns on WhatsApp

The Challenge: High volumes of "Where is my order?" and return policy questions swamped support during promotional drops and weekends, stretching first response times to 6 hours.

The Agent: Streamline deployed an agent on WhatsApp Business and their online storefront, wired to Shopify and carrier APIs to look up fulfillment status and issue exchange return labels.

Response times reduced to 1.1s · 78% of order queries resolved autonomously
WhatsApp Business · Order Triage
Connected
Can I check the delivery status of order #ORD-4402?
Action: Shopify · get_fulfillment_status("ORD-4402")

Order #ORD-4402 is out for delivery with FedEx, scheduled to arrive today by 4:00 PM.

Tracking: 7489-0192-4821

Internal Operations · 600-person Engineering Org

Nextera: Self-serve IT and HR policy answers inside Slack

The Challenge: Internal support channels (#it-help, #ask-hr) were noisy and congested. Employees waited days for answers on standard expense procedures and hardware access requests.

The Agent: Nextera connected their Notion company wiki and employee handbook to an Operations Assistant inside Slack. The agent answers policy queries and automatically creates Jira tickets when hardware access is needed.

65% reduction in internal IT tickets · Instant answers inside Slack
Slack Bot · Internal Operations
Notion + Jira
Slack Message (#it-help)

"How do I request a secondary 4K monitor for remote work?"

Under the 2026 Remote Equipment Policy, employees can request one auxiliary monitor per year. I've opened Jira ticket #IT-1402 with your department code for manager approval.
Source: Notion Wiki · Equipment Policy·Jira Ticket Created

What engineering and operations teams say

Real feedback from teams running AgentFlow in production.

"The lead qualification agent has been a game-changer. We are capturing 3x more qualified leads, and our sales team only talks to prospects who are ready to buy."

David Patel
Head of Sales · Vertex Labs

"We deployed AgentFlow across our documentation in under a day. The RAG grounding is exact — our agents give real, verifiable code snippets instead of making things up."

Maria Santos
CTO · Orbit

"Our customers love the instant responses on WhatsApp. Being able to connect Shopify actions so the agent can actually look up orders took us less than an hour."

Sophie Chen
Director of Operations · Streamline

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